Terms and Conditions

1. Australian Consumer Law – Consumer Guarantees

Refined Dermal Clinic complies with the Australian Consumer Law (ACL). As a consumer, you have the right to a refund, replacement, or repair if a product or service is faulty, not as described, or fails to meet acceptable quality standards.

We do not offer refunds for change of mind or unsatisfactory outcomes where the service was provided with due care, skill, and in line with professional standards. Individual results may vary. If you believe you have received a faulty service, please contact us directly to resolve the issue.

2. Liability Disclaimer

Refined Dermal Clinic and its affiliates are not liable for any loss, damage, or injury (direct or indirect) arising from the use of our website, services, or treatment outcomes, except where required by law. By using this site or attending our clinic, you agree to release us from liability except where gross negligence or misconduct has occurred.

All content and treatments are provided for informational and educational purposes and do not substitute professional medical advice.

3. Intellectual Property

All content on this website—including but not limited to text, branding, images, logos, service names, and layout—is the intellectual property of Refined Dermal Clinic and is protected under Australian copyright and trademark law.

You may not reproduce, distribute, display, or exploit any part of this website for commercial purposes without our prior written consent.

4. Privacy & Data Collection

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).

What we collect:

Personal information you provide through contact forms, bookings, or newsletter sign-ups (e.g., name, email, phone number)

Anonymous usage data via cookies (e.g., browser type, pages visited)

How we use it:

To provide and personalise your experience

To respond to enquiries or send confirmations

For internal analytics and service improvements

Cookies:

Our website may use cookies to enhance your experience. You can adjust your browser settings to disable cookies, though this may affect functionality.

We do not sell or share your personal information with third parties, except as required by law or with your explicit consent.

5. Terms of Use

You agree to use this website only for lawful purposes. You must not:

Attempt to gain unauthorised access to the website or its servers

Modify, disrupt, or tamper with any part of the website

Use this website in any way that may damage its availability or security

We reserve the right to block access to users who violate these terms.

6. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes arising from the use of this website will be subject to the jurisdiction of the courts in Victoria.

7. Dispute Resolution

If a dispute arises between you and Refined Dermal Clinic, we strongly encourage you to contact us directly in the first instance so we can resolve the issue amicably. If resolution is not achieved, mediation may be pursued before legal proceedings are initiated.

8. Termination

We reserve the right to terminate or restrict access to our website or services at our discretion, without notice, if we believe you have violated these terms or engaged in harmful conduct.

9. Contact

If you have any questions about these Terms & Conditions or your rights under Australian law, please contact us at:

📧 hello@refineddermalclinic.com.au